Job Summary:

The Service Center Administrative Assistant will assist in the day-to-day operations of front office claims, billing, and scheduling.

Essential Functions and Duties:

• Separate and process all incoming mail, faxes and emails addressed to location
• Process requests for information from corporate office, prepare quote packages for COD and corporate customers
• Retrieve claims and documents received in the mail from customers and disperse them as needed
• Print and put in order all documents retrieved out of email
• Check mail and disperse as needed
• Perform customer care duties including communicating with customers regarding driver arrival times, scheduling pick-ups and drop-off times, taking in claims, etc.
• Assist with collecting timecard information and working with other office staff to resolve pay issues
• Answer all incoming calls and direct to respective parties
• Greet all visitors who come into front office

Knowledge, Skills and Abilities:

• Knowledge of company software
• Interpersonal communication
• Organizational skills
• Ability to multitask

Required Education and Experience:

• Required: High School diploma or GED
• Preferred: Previous experience in office administration

Working Conditions:

• Indoors
• Office Environment
• Sitting for long periods of time
• Frequent use of telephone