Product Support Sales Representative - Truck Engine - Job at Thompson Tractor Company, Inc. in Montgomery, AL

Product Support Sales Representative - Truck Engine

Montgomery, AL

Posted 29 days ago

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Job Description

Description

Position Summary

The Truck Engine Product Support Sales Representative will be responsible for the continued growth of truck service at all locations in their territory. The position requires direct sales calls to prospective customers in the heavy-duty truck market. The PSSR - TE will work closely with other Truck PSSR's to develop and sell service in their respective territories, as well as provide any support that the local service supervisors may need. The primary focus of this position is to grow total truck service sales. This person must have a strong working knowledge of Class 8 truck and trailer/OEM equipment paired with a strong work ethic. This position is a direct support role focusing on the sale of service repairs.

Essential Responsibilities & Expectations

Maximize service sales in assigned territory
Coordinate service customers to TTCO service shops
Assist other PSSR's in the selling of service sales
Develop and sell Customer Support Agreements and maintenance programs
Maintain accurate customer data records
Assist in collection of past due invoices
Monitor and report product performance and competitive activity
Provide liaison support between customer, TTCO, and our vendors
Establish and maintain personal working relationships with customers
Follow up on past repairs to ensure customer satisfaction
Inform customers on status of repairs
Negotiate mutually agreeable settlements on customer complaints

Qualifications

Experience

A strong knowledge of OEM equipment and/or components is required. Experience using personal computers and basic typing skills are required. (required)

Licenses & Certifications

Driver's License Personal (required)

Skills

Microsoft Office (required)

Computer (required)

Verbal Communication (required)

Written Communication (required)

Mechanical (required)

Parts Identification (required)

Relationship Building (required)

Problem Solving (required)

Selling (required)

Customer Service (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

EEO/AA employer including individuals with disabilities and veterans.

Job Summary

Company

Thompson Tractor Company, Inc.

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Required Experience

Open