Assistant Director, Ticket Operations - Job at Auburn in Auburn, AL

Assistant Director, Ticket Operations

Auburn, AL

Posted 6 days ago

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Job Description

Position Details

Position Information

Requisition Number	S3491P
Home Org Name	Athletic Ticket Office
Division Name	Director Intercollegiate Athletics
Position Title	Assistant Director, Ticket Operations
Job Class Code	BB21A
Appointment Status	Full-time
Part-time FTE
Limited Term	No
Limited Term Length
Job Summary	Auburn University Athletics is excited to begin the search for an Assistant Director of Ticket Operations! This individual will aid in managing and leading the athletic department's ticketing operations (Football, Men's & Women's Basketball, Gymnastics, Baseball and Softball). Responsibilities include customer service, game-day operations, sport-specific ticketing operations, back-office ticketing software and technology management, and conflict resolution. This individual aids in the selection and training of all student interns. All operations must be completed in compliance with the Tigers Unlimited priority system, University Auditing, State, National Collegiate Athletic Association (NCAA), and Southeastern Conference (SEC) policies and procedures. Why should YOU consider a career with Auburn University? Auburn University was named by Forbes Magazine as one of the state of Alabama's best employers, with employees staying an average of ten years! Competitive employee benefits + state retirement plan. Tuition assistance for you and your dependents. Generous leave policies (including paid parental leave!) The satisfaction of knowing YOU are a part of providing the premier academic experience at Auburn and the life-changing work our students and employees perform. Learn more about Auburn's impact, generous employee benefits, and thriving community by visiting aub.ie/working-for-auburn. It's a Lifestyle: The Auburn/Opelika area is a page right out of Southern Living magazine with an idyllic small-town feel, perfecting a unique balance between a close-knit community and driving consistent growth and development. Paralleling the exponential growth of Auburn University, the Auburn/Opelika area boasts services and amenities that cater to any interest. We're proud of our top school systems, city services, award-winning restaurants, and the infectious spirit of life in a college town. You can find us nestled halfway between the beach and the mountains in a lower-cost-of-living area, two hours outside of Atlanta or Birmingham. If you're new to Auburn, we'd love to introduce you. If you're already acquainted with Auburn, we'll keep it simple: it's time to come home! Our Commitment: Auburn University is committed to a diverse and inclusive campus environment. Visit auburn.edu/inclusion to learn more about our commitment to expanding equity and inclusion for all.
Essential Functions	Aids in the day-to-day operation of the ticket office including daily customer service work, overall supervision of ticket office personnel, and gameday operations for all sports. Responsible for assisting patrons on the phone, in person, as well as through email communications, including the general ticket office email account. Serves as first line of supervision beyond part-time staff and student employees. Manages all facets of ticket operations for select sport(s) including ticket allocation, seat changes, set- up, and ticket printing & delivery. Manages post-season ticket operations for select sport(s) and events. Aids in the resolution of customer complaints or problems for donors, athletic coaches and staff, Auburn faculty and staff, alumni, public ticket purchasers, and other assorted groups. Works in conjunction with Tigers Unlimited, Ticket Sales, Marketing, and Communications on ticket sales plans, strategy, and timelines. Aids in all reporting, requests, and Equerry reports regarding select sports. Aids in the screening, hiring, and training of ticket office student interns. Travels to select events to administer and distribute player, coach, and administrator tickets and will call. Responsible for compliance with all state, University, National Collegiate Athletics Association (NCAA), and Southeastern Conference (SEC) rules regarding ticket sales and distribution.

Minimum Qualifications

Minimum Qualifications	Bachelor's degree 2 years of experience in ticketing operations or customer service.

Minimum Skills, License, and Certifications

Minimum Skills and Abilities	Knows and applies fundamental concepts, practices and procedures of particular field of specialization.
Minimum Technology Skills
Minimum License and Certifications

Desired Qualifications

Desired Qualifications	Experience in intercollegiate or professional sports ticket sales or operations is desired.

Posting Detail Information

Salary Range	$33,900-$50,900
Job Category	Athletics Support
Working Hours if Non-Traditional	7:45a - 4:45p, M-F, nights and weekends as needed
City position is located in:	Auburn
State position is located:	Alabama
List any hazardous conditions or physical demands required by this position
Posting Date	03/19/2024
Closing Date
EEO Statement	Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply. AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings	https://www.auemployment.com/postings/44182

Job Summary

Company

Auburn

Start Date

As soon as possible

Employment Term and Type

Regular, Full Time

Salary and Benefits

$33,900-$50,900

Required Education

Bachelor's Degree

Required Experience

2+ years