TES Technology Specialist
Auburn, AL 
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Posted 29 days ago
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Job Description
Position Details
Position Information

Requisition Number TES1929P
Home Org Name Career Discovery & Success
Division Name Provost and VP Academic Affair
Position Title TES Technology Specialist
Estimated Hours Per Week 20-40 hours per week.
Anticipated Length of Assignment
Job Summary
Auburn University's Career Discovery and Success Department is excited to welcome a new temporary Technology Coordinator to join our dynamic, diverse, and collaborative team!


Why should YOU work for the Career Discovery and Success Department?

1. Auburn University was named a "Best in Alabama" employer by Forbes! Our employee longevity speaks for itself, with employees staying an average of ten years.

3. Growth potential - this opportunity is a great way to get experience with Auburn University systems and processes and assignment could last 6 months to a year.

3. Positive team culture and training support! This unit is passionate about the work they do and the impact that have amongst students on campus. They will provide valuable training support and ensure you have what you need to succeed.


  • Candidates who are a good fit for this position will provide excellent customer service and consultative and technical support services to the Career Service Network and employer partners to ensure timely problem resolution, system/data access, and optimal system performance.


  • Provide support for Handshake software to include, but not limited to, employer and job approvals, event support, troubleshooting technology problems, and recommending hardware and software appropriate for its intended use.

  • Provide consulting on routine technology solutions.

About TES:
Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being:
  • Assistance in the place of a regular employee who is absent for a specified period of time
  • Additional assistance during periods of abnormal or peak workloads
  • Assistance with special projects
  • Seasonal work
  • Emergencies

If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education.

AU student employees are not eligible for TES.
Essential Functions
  • Provides high-quality customer service through courteous and professional communication with guidance from more senior team members. Builds and maintains effective relationships with consistent follow-up and documentation.
  • Provides technical support to constituents to resolve first-tier common application and communication issues in an efficient and timely manner. Accurately documents request history and routes more complex second- and third tier requests to the appropriate technical personnel.
  • Provides timely resolution of problem or escalation on behalf of the client.
  • Provides basic consultation, support, and instruction for clients.
  • Assists senior employees with the implementation of standard operating procedures and customer service guidelines.
  • May assist senior employees with the development of new applications, resources, and tools.
  • Performs other related duties as assigned by the supervisor.
Minimum Qualifications
Expectations:
  • Working knowledge of common operating systems, hardware, and software applications.
  • Good problem-solving skills.
  • Great communication skills.
  • Active Listening skills.
  • Available to work 20-30 hours per week.
Desired Qualifications
Bachelor's degree in information systems, Computer Science, or related field with 2 or more years of relevant experience.
Posting Detail Information

Salary Range $15.00-$23.00/hour
Work Hours Typical work hours between 7:45 am and 4:45 pm. During Career Fair Season some nights and weekends may be required.
City position is located in: Auburn
State position is located: Alabama
Posting Date 08/09/2023
Closing Date
EEO Statement
Auburn University is committed to an inclusive and diverse campus environment. Women, underrepresented groups, individuals with disabilities and veterans are encouraged to apply.



AUBURN UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER. It is our policy to provide equal employment opportunities for all individuals without regard to race, sex, religion, color, national origin, age, disability, protected veteran status, genetic information, sexual orientation, gender identity, or any other classification protected by applicable law.
Special Instructions to Applicants
Quick Link for Internal Postings https://www.auemployment.com/postings/39897

 

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Job Summary
Company
Auburn
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Salary and Benefits
$15.00-$23.00/hour
Required Education
Bachelor's Degree
Required Experience
2+ years
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